FAQ
WHAT PRODUCTS DO YOU OFFER?
While I specialize in custom cookies, I also offer basic designs of layered cakes, cakesicles (formed cake pops), and seasonal hot cocoa and hot coffee bombs.
WHAT ARE THE ALLERGENS IN YOUR PRODUCTS?
Cookies and cakes contain wheat, dairy and egg products and may contain traces of nuts, tree nuts, or other allergens.
Cocoa bombs contain dairy, soy product and may contain or have trace amounts of gluten, nuts, or other allergens.
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In accordance with Michigan Cottage Food Law, cookies are made in a home kitchen that has not been inspected by the Michigan Department of Agriculture and Rural Development.
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If allergens are a concern for you or your loved ones, please use your best judgement when deciding to purchase from Kristel's Cookie Creations.
DO YOU OFFER GLUTEN FREE PRODUCTS?
I do offer gluten-friendly cookie and cake options upon request. Most of the hot cocoa bomb options are free of gluten as well. However, the kitchen is NOT certified as gluten-free and cross- contamination may occur.
HOW LONG WILL YOUR PRODUCTS STAY FRESH?
Cookies are heat-sealed for quality control and will stay fresh for up to 2 weeks, but are best eaten within a week of pickup.
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Cake products should be eaten within 5 days for the best flavor.
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Hot cocoa bombs have a longer shelf life. While the marshmallows inside may harden and go slightly stale after a month, the cocoa bombs have a shelf life of 9-12 months.
CAN I FREEZE YOUR PRODUTS?
Cookies can absolutly be frozen for up to 6 months. Just ask for Freeze/thaw instructions.
Cocoa bombs do not need to be frozen, but simply stored away from direct sunlight and heat sources.
DO YOU SHIP ORDERS?
Unfortunately, under Michigan Cottage Food Law, I cannot ship my products. All products must be picked up locally in White Lake, MI.
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Shipping within Michigan may be an option in the near future, as we are working with the government representatives to change the Michigan Cottage Food Law. Stay tuned...
HOW MUCH DO YOUR COOKIES COST?
Cookies can start at $4 per cookie for basic icing and minimal detail. The average cost of detailed cookies will range from $5-$7 per cookie.
CAN YOU MIX AND MATCH DIFFERENTLY PRICED COOKIES IN ONE ORDER?
Oh yes, absolutely! Many of the best orders are a mix of simple and elaborate designs. We can accomodate any combination that fits within your budget.
HOW THICK ARE YOUR COOKIES?
My cookies are rolled to a standard of 1/4"-1/2" thickness.
HOW ARE YOUR COOKIES PACKAGED?
Each cookie is individually packaged and heat-sealed for quality control (standard). Cookies are packaged in a box and tied with a colorful elastic band or ribbon.
If you would like custom packaging, including individual boxing, ribbons and stickers, this can be arranged for an additional cost.
WHAT FLAVORS DO YOU OFFER?
My signature cookie recipe is a vanilla flavor, but lemon or chocolate can be requested for an additional charge.
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Cake products are offered in vanilla, chocolate and funfetti with vanilla or chocolate buttercream. Special flavors can be requested for an additional charge.
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Cocoa bombs have rotational offerings. See the HCB page for details.
WHAT ARE PRE-ORDERS AND FLASH SALES?
Pre-Orders: During major holidays, I will offer pre-determined designs and packages. These often include DIY Decorating Kits, Paint Your Own Cookies, and specially designed gift sets.
Flash Sales: Occasionally, I overbake for orders for samples and will offer a special Flash Sale to offload these products. These can include gift sets, single cookies, sample flavors, etc.
WHAT INGREDIENTS ARE IN YOUR COOKIES?
Signature Shortbread Cookies with Royal Icing Ingredients: Unbleached Flour (Wheat Flour, Niacin, Iron, Thiamine Mononitrate, Riboflavin, Enzymes, Folic Acid), Butter (Cream, Salt), Powdered Sugar, Milk, Vanilla (Vanilla Bean, Water, Alcohol), Merengue Powder (Sugar, Egg Whites, Gum Arabic, Ammoniums Alum, Sodium Alginate, Food Starch, Salt, Calcium Lactate, Artificial Vanilla Flavor), Water, Corn Syrup, Gel Food Coloring.
WHAT IS YOUR CANCELLATION/REFUND PROCESS?
The retainer paid to lock in your order is non-refundable. However, in certain circumstances and with enough advanced notice, orders may be cancelled and the money paid may be credited toward a future order within 6 months of the cancellation date.